FAQ

The file I uploaded does not look right - what did I do wrong?

Make sure that you follow the specified file formats as well as the measurements. Objects that do not follow the specifications often appear broken or invisible. The recommended image size is always specified above the image drop box.

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How do I upload my own font?

You can upload your own fonts under Assets & Settings --> Fonts. You will need to upload two font weights. The font will then be available in all font selection drop-down across the platform. You can read more about adding fonts in Assets & Settings here.

 

Can I use Gifs/animations in my Game?

No. Flarie Studio does not support GIFs or animations to be uploaded. The biggest reason for this is that it will negatively impact the user experience as the Game will take much longer to load. Many of our Games does support Sprite Sheets though, which can be used as animations. If the Image in a Game supports spritesheet, this will always be stated in the image title. You can read more about sprite sheets here.

 

How do Spritesheets work?

A sprite sheet is a single image file that contains multiple smaller images (or "sprites") arranged in a grid or similar layout. These sprites are typically individual frames or components of a larger animated or interactive visual, such as characters, backgrounds, or objects in a game. By loading and displaying portions of the sprite sheet at different times, you can create animations or dynamic visuals efficiently without needing multiple image files.

 

Is there an image bank where I can find free assets to use in my Game?

At this time, Flarie Studio does not offer an image bank but we have one in the works, so keep an eye out!

 

What file formats are accepted in Flarie Studio?

For any design objects in Flarie Studio, the supported file formats are .png or .jpeg

 

Can I download objects that I have uploaded to Flarie Studio?

Yes, just click on the download asset icon in the bottom right corner to download an asset.


 

 

 

Game Settings

 

Can I add sound effects to my Game?

The audio that is supported in Flarie Studio can be found in the Audio section under Game Design. At this point, it supports a single audio file to add a background sound that will be played during game play.

 

I want to set up a Challenge in my Game but I don't know what a good score limit it. Where can I find information regarding this?

Unfortunately we don't have recommendations on individual Games. We suggest playing the Game a few times to get a sense of a good score limit. If you need help, don't hesitate to contact us at cs@flarie.com

 

What is the purpose of adding a Start and End Date to my Game?

Adding a Start and End Date to your Game in Flarie Studio helps you manage its availability for players.

Here's why it's useful:
Schedule Launches: Set a start date to ensure the Game goes live only when you're ready, like during a campaign or event.
Control Expiration: Use the end date to stop players from accessing the Game after a specific period, like when a promotion ends.
Player Messaging: If players try to access the Game before the start date or after the end date, Flarie Studio automatically displays messages like "Not yet available" or "Game has expired," keeping your audience informed​​. These messages can be edited under 'Start Game Button'.

 

How do I add multiple Time Periods in my Game?

Navigate to the 'Time Period' section of your game. If you have added a Start Date and an End Date to your game - you will be able to activate "Split Game" which allows you to add multiple time periods to your Game.

 

Can I import settings from a different Game into the one I am working on?

In the "More Options" dropdown - you can either import settings from a different Game or import settings from a Template in order to import settings to your existing Game.

 

How do I copy a Game, including all the settings?

In the "More Options" dropdown, you can select "Duplicate this version" which creates an exact copy of your Game and adds it to your dashboard.

 

 

Account

Can I add new users to our Account and if so; how many?

Adding uses is limited to Admin and Manager user roles only.
Make sure you are on the correct Brand and navigate to 'Manage Users' in the mega menu. By clicking on the 'Add New User'-button, you will be able to invite new users to your account. Each license type has a set amount of users allowed. If the button is greyed out it means that you have reach the maximum number of users for your account. 

 

Is there a limit to how many Games I can have Active at the same time?

If you are on a paid license, Flarie Studio supports an unlimited numbers of Games Active at the same time.

If you have signed up for a Demo license though our website or through a link from someone in the sales team, you can not have any 'Active' Games.

 

I forgot my password. How can I recover it?

On the Flarie Studio login page, you can select "I forgot my password" to retrieve your login details. If you still are unable to access your account - reach out to your Customer Success representative at cs@flarie.com

 

I can't set my games to 'Active', the system says that there is Company Information and Brand Information missing?

In order for all Games and Accounts to be entirely GDPR compliant, Flarie Studio requires users to add a certain amount of information to their account. Using the navigation menu in the top bar, head in to the "Account" section and fill in all the empty fields in the "Organization details" section. Once this action is complete, head over to Brands --> and click the Edit-icon and click "Fetch details from Organization".

You may also need to approve some documents under 'Documents & Agreements' in order for Games to be 'Active'.

 

 

GDPR and Personal Data

Here are relevant links to the Flarie terms and policies: 

At Flarie we invest in making sure our products and services comply with laws and regulations and to make sure we have high security standards. We are constantly striving to optimize and improve our system and have gone through and been approved in security and compliance processes with multinational companies such as Unilever, Circle K, Klarna, Cloetta, GroupM and many more.

 

What relationship does Flarie have to Flarie Studio customers (companies) in terms of GDPR?

For all data submitted in Flarie Games or Flarie Content, Flarie and the Flarie Studio Customer are to be seen as separate controllers. 

In connection to playing a Flarie game, the person always approves Flarie's terms and policies (e.g. Privacy policy) and therefore approves Flarie's handling and collection of their personal data in relation to Flarie’s purposes and reasons (which is normally different from the purposes and reasons of the Flarie Studio customer). Flarie’s purposes and reasons consist mainly about providing the service and creating the best possible user experience. At the same time, the person playing also accepts any terms and conditions (e.g. competition terms) and policies (e.g. Privacy policy) added to the game by the Customer, and when applicable also any mandatory or optional consents (checkboxes) that the customer has added to the game. This means that the person is also approving the Flarie Studio Customer’s handling and collection of their personal data based on the reasons and purposes that the partner is stipulating.

As a result of this, Flarie and the Flarie Studio Customers are to be seen as separate controllers for the personal data submitted in the Game/content in relation to GDPR, with separate relationships and responsibilities to the person/player.

As a standard solution Flarie can’t handle or process this personal data on behalf of the Flarie Studio customer (except for below examples) for the Flarie Studio Customers purposes. This means that the Flarie Studio Customer needs to select and manage the winners' data and export or manage player data themselves. The Flarie Studio customer can do this via the Flarie Studio platform where they can log in to view, manage and export the data collected.

 

Does Flarie process any personal data on behalf of Flarie Studio customers (companies)?

For all personal data submitted by people in Flarie games/content Flarie and its partners is to be seen as separate controllers. With this said there are some occasions where Flarie does process personal data on behalf of Flarie Studio customers. There are two standardized features in Flarie Studio where this applies (These two are included in the Flarie DPA which is part of Flarie’s General Terms of Service for Business):

  1. If the Flarie Studio Customer chooses to use any of the email features in Flarie Studio where the customer can send tailored emails to their Flarie Studio User base. When using these features Flarie is processing personal data on behalf of the customer to perform the sending of emails.

  2. If the Flarie Studio Customer chooses to use the URL Parameter functionality, where a unique identifier is passed in to Flarie Studio through the Flarie URL to uniquely identify people who are playing, Flarie will process personal data on behalf of the customer to be able to provide the correct gaming experience to these players. 

Sometimes, Flarie and its partners have collaborations that require other data sharings than mentioned above, where Flarie then could process other types of personal data on behalf of the customer. However, as long as the customer is using the Flarie Studio platform in its current form without any technical customization this will not be the case. 

 

How is data collected from people when using the Flarie Studio service? 

In games or content created with Flarie Studio, people can be asked to submit personal data in different types of form fills. Before doing so the person will always consent to Flarie’s processing of this personal data by accepting the Flarie Users Terms and the Flarie Privacy Policy. The Flarie Studio customer (the company) can also add their custom terms and Privacy Policy to the game so that the person playing the game also accepts the customer's processing of their personal data. Flarie and the Customer are to be seen as separate controllers for such data in relation to GDPR to each separate Privacy Policies. 



Regarding exporting and downloading Data from Flarie Studio

How do I export/download data from the Flarie Studio platform?

Follow this GUIDE for how to export/download your data from the Flarie Studio platform.

 

How do I generate randomized winners and export/download data of those from the Flarie Studio platform?

Follow this GUIDE for how to generate randomized winners and export/download data of those from the Flarie Studio platform.

 

Regarding competitions and marketing lotteries in Sweden

In Sweden, it is okay for brands to do marketing lotteries without a license as long as it is free for the consumer to participate in the lottery. Is it okay for the brand to connect the lottery to making a purchase from the brand as a requirement to have the chance of winning?

Normally “Spelinspektionen” considers a marketing lottery to be free of charge if the connected purchase has the same cost as if the marketing lottery was not connected.

 

Distribution

 

Can I distribute the Games anywhere?

Yes, you can distribute your Flarie Studio Games across various platforms! Here’s how it works: 

1. Web Embeds
Host it on your website or app: Use the embed code provided by Flarie to seamlessly integrate your Game into your website or application.

2. Social Media Sharing
Share your Game link directly on platforms like Facebook, Instagram, LinkedIn, or Twitter. This is great for driving engagement and traffic.

3. Standalone Pages
Flarie games can exist as standalone URLs, meaning you can simply share a link with your audience via email, SMS, or even QR codes.

4. Third-Party Integrations
You can integrate Flarie Games into third-party services or promotions using API keys for advanced use cases​​.

 

Which link should I use when pushing the game on Social Media?

Go to your Game and use the "Share Link" which will automatically copy the link to your clipboard. The link copied is the one you should use as your destination URL.

 

Is there a way for me to track where all my players are coming from?

Yes, you can add SRC (Source Tracking Codes) to your Games in Flarie Studio to track where players are coming from. This is a great way to monitor traffic sources when distributing your Games on different platforms. How to Add SRC for Tracking Generate SRC Parameters: SRC is usually a query string parameter appended to the Game URL. Example: https://yourgameurl.com?src=facebook Customize for Platforms: Create different SRC values for each platform or campaign:
Facebook: ?src=facebook
Instagram: ?src=instagram
Email Campaign: ?src=email
Distribute Unique Links: Use the customized URLs when sharing your game on social media, websites, or email.